personalization

A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to […]

Whether it’s about hospitality technology or adapting to consumers’ behaviors, each new change or innovation should ultimately solve an existing pain

When looking at the ROI of CRM, it’s important to see beyond financial metrics and recognise the enhanced guest experiences and streamlined operations

Tailored experiences make guests feel valued and appreciated, ensuring guest satisfaction and giving them more incentive to come back

Focusing on improving guest satisfaction through personalization, independent hotels can earn recommendations leading to a steady stream of direct bookings

Why are hotels still assigning rooms to guests rather than letting them choose the room they want? Booking a hotel room shouldn’t feel like a gamble

Personalization has become a hot topic, but the question is, when it comes to personalization vs privacy, what do your hotel guests actually prefer?

ABS is a revelation because it solves both the Labor and the Product problems that come with hotel stay personalization

Hyper personalized marketing involves delivering highly tailored and individualized experiences that goes beyond traditional personalization techniques

To achieve a personalized booking journey, intelligent retailing removes dependency to book a room first, and enable the guest to book anything in any order