personalisation

Adapting to a shift from points based guest loyalty to relationship driven strategies is no longer optional; it is key for long term growth

In a world where personalisation is key, it is essential that properties use their guest data to anticipate, meet and exceed guest expectations

AI models take a different approach. They base suggestions on the user’s concrete request, past behavior, reviews, and the options available in the market

Two forces are leading the transformation in the way guests are booking hotels: mobile and artificial intelligence (AI). Hotels must adapt!

By following these 5 simple steps, soon you’ll have ChatGPT working as your own personal assistant, delivering exactly the guest experience you want

Being customer-obsessed in your hotel is not just a trend; it’s a philosophy that leads to sustained success, growth and enhanced reputation

Travel Tuesday is here to stay. This burgeoning travel shopping day has seen online searches surge by over 500% since 2021 (McKinsey, 2024), marking it as a unique opportunity for […]

Pre-arrival communication is all about creating a positive first impression and setting the stage for a memorable experience

Sometimes a great guest experience is a big moment that stands out. But, more often than not, it’s the small details that make a stay memorable

Offering cohesive omnichannel experiences has become imperative to capturing travelers’ attention as they interact with brands through various touchpoints