loyalty

Hoteliers have an opportunity to tap into this increased digital holiday shopping. The holiday festive season focus is multifaceted for hoteliers

Hotel commercial teams should be considering all revenue avenues: spa, restaurants, early check-in, late check-out; merchandising the total hotel experience

Attracting previous guests should be given the same amount (if not more) attention than acquiring new guests since the cost of doing so is less

78% of people prefer immediate benefits, rather than accumulating loyalty points. Another 20% don’t join loyalty programs because rewards don’t appeal

Understanding eight levers that significantly impact the performance of loyalty programs can help companies extract the most from their membership programs

Being prepared for low period season can help hoteliers to increase demand, better allocate hotel expenses and therefore to optimize its profitability

This increase in direct traffic won’t tip scales to hotel’s, OTAs are too strong to back off. Let’s see how direct booking strategies help hotels succeed

Hotels who are looking to build customer loyalty or increase guest retention should focus on improving hotel service, guest perception, and guest experience

Building relationships with guests is critical. Maintain communication with your guests and you can build customer loyalty with pre and post stay email

What you really need are ways to increase your revenue or cut your costs: upselling is a rare gems that provides just that