hotels

5 Customer Concerns Revenue Managers Need to Address

In the first part of our series, we looked at 6 ways revenue managers can use data to make their hotel smarter. However, a revenue manager’s job is bigger than […]

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Win Direct Bookings with Post-Stay Feedback

NB: This is an article from TrustYou We have already discussed how hotels can drive direct bookings during the search and booking and onsite experience phases of the guest journey. To […]

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The battle of the bookings: How hotels can work with, not against OTAs

Online travel agents (OTAs) may not be the ‘necessary evil’ they are made out to be, industry experts have agreed ahead of two major hotel events, with many boasting a […]

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Hoteliers: 3 Phases of the Evolving Travel Shopping Journey

In a webinar we hosted earlier this year, we asked hoteliers what direct booking challenges they were currently facing. The results were nearly evenly split: 30% told us they were […]

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5 Simple Steps to Boosting Your Website Conversion Rate

NB: This is an article from eMarketing Do you find your website generating a large volume of traffic but not yielding enough conversions? This is one of the greatest challenges […]

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Revenue Strategies for Boutique Hotels

The market is poised for boutique hotels to make an impact on the hotel industry like they never have before. With an expected soft landing of the economy in 2017 […]

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Marketing, Digitally Speaking

Below is a selection of takeaway thoughts courtesy of Darene Rondeau of Leonardo Some of the best and brightest stars in our hospitality industry contribute to Hospitality Sales & Marketing […]

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The First 5 Seconds: Is Your Hotel Website Ready?

NB: This is an article from Tambourine We live in a world of instant gratification and non-stop distractions. So, all hotel marketers can surely agree that holding a guest’s attention in […]

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How Expedia converts visitors into customers: Part two

A few weeks ago eConsultancy published the first half of my in-depth look at how Expedia converts visitors into customers. Part one looked at traffic from organic search and direct […]

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Top 10 Tips for Room Revenue Budgeting

It’s that season again. No, not the season where “pumpkin spice” seems to be infused in everything from pancakes to chewing  gum, but…budgeting season. So, we thought we would provide you […]

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