guest
11 Stages of the Customer Experience in the Hotel Industry
Knowing the different stages of the customer experience and the challenges has become crucial to attracting customers. Not all travelers have the same needs
Rejuvenate Your Revenue Strategy for 2021 and Beyond
As you tailor your marketing based on segment, demand forecasts, and behavior, you’ll gain momentum that drives your revenue management strategy forward
Modern Guests, Modern Hotel
Modern hotels use tools or staff to make guests feel special. Modern hospitality means no BS, no time wasting, and guest-facing services delivered smoothly
Create Your Independent Hotel Guest Personas and Keep Them Returning
Creating hotel guest personas is an essential pre-marketing task as it helps you to clarify what to share and the best point in the sales cycle to share it
How Can My Hotel Recover from the Pandemic? Focus on Feedback
A solid guest survey and feedback strategy is the grounding force your hotel needs to guide your future initiatives and ensure continued success
The Best Way To Get A Higher Ranking On TripAdvisor
A hotel’s TripAdvisor ranking is calculated using guest ratings however it’s not quite that simple. The current algorithm is based on assessing four areas:
5 Step Plan to Create the Perfect Guest Experience
According to one study, 25% of customers would be more loyal to travel experience providers if they understood their needs through marketing
Traveler Trends and Guest Behavior – What’s Changed, What’s New?
Current challenges in the hospitality industry are impacting the way hotels function, they are also impacting traveler trends and the guest behavior
As Guests Become Apped Out Welcoming Words Show Hotel Authenticity
Even for those app-loving, techy individuals who prefer a touch screen to a smile and kind voice, hotels must remember the importance of guests interaction
Who is Your Hotel Guest? How to Identify and Attract Customer Segments
Every piece of information beyond a guest name that you can collect will help inform your knowledge of their motivations, preferences, and purpose