guest

Responding to good reviews is easy, some wonder if it’s worth doing. Reviewer was happy, why spend time on them? The answer, with online reviews, is twofold

Building relationships with guests is critical. Maintain communication with your guests and you can build customer loyalty with pre and post stay email

It enables hotel staff to communicate how they want to on a familiar platform. They don’t want to pick up a phone, walkie-talkie or pass around paper notes

When driven by upselling, digital guest engagement can strengthen loyalty, power retention and more importantly drive revenue

A direct booking strategy for hotels should reflect a commitment to guest experience while emphasizing the importance to fill your room inventory

Depending on the context, the situation, and the guest, these messages could be sent via email, SMS, or push notification to your hotel branded mobile app

Reviews are the perfect opportunity to see what your guests really think and for previous guests to communicate their experience to future travellers

The rush to recover revenue is making tech-forward hotel marketers dip their toes back into the long-promised but rarely-realized world of personalization

Hoteliers must ensure they adopt a smart data strategy that is seamlessly able to provide actionable insight from the moment a guest books and arrives

Direct Messages can feel personal or private, but understanding why guests send you DMs can help you frame your reply, giving a seamless experience