guest

Both new and returning guests are important to any hotel but what is the real difference? What values does each bring to your table?

Not every hotel marketing tactic or package will tickle your guests’ fancy, so you need to look at your guests’ online and direct feedback data

Without shared access to available data and guest profiles across the group, booking opportunities are lost and returning guests go unacknowledged

Identifying who your guests are, who the competition is and how your hotel is performing relative to other hotels in the market is a real challenge today

With the majority of travelers looking for reassurance, there is a significant risk they leave your hotel website (without booking) to check reviews on OTAs

When properly utilized, market segmentation ensures effective campaigns reach the maximum profit customer base, delivering a favorable return on investment

Long stay guests tend to build a very strong connection with the place where they spent the first weeks and months in the new city

From direct bookings and OTAs to pricing strategies and guest experience, here are four major areas to help build an effective rooms distribution strategy

We’re in an era where information is literally at our fingertips whenever we need it. NB: This is an article from WebRezPro Guests desire the same immediacy when it comes […]

There is no mistaking the importance of online reviews for hospitality. 85% customers trust an online review before making a booking