guest

With the majority of travelers looking for reassurance, there is a significant risk they leave your hotel website (without booking) to check reviews on OTAs

When properly utilized, market segmentation ensures effective campaigns reach the maximum profit customer base, delivering a favorable return on investment

Long stay guests tend to build a very strong connection with the place where they spent the first weeks and months in the new city

From direct bookings and OTAs to pricing strategies and guest experience, here are four major areas to help build an effective rooms distribution strategy

We’re in an era where information is literally at our fingertips whenever we need it. NB: This is an article from WebRezPro Guests desire the same immediacy when it comes […]

There is no mistaking the importance of online reviews for hospitality. 85% customers trust an online review before making a booking

Until recently upsell software solutions did not check inventory availability. They were simply offer systems collecting requests for later manual approval

Innovation means never resting on your laurels. As mobile app technology evolves, the hospitality industry will have to evolve along with it

The points based system is outdated, expensive to run and a lazy attempt to build loyalty. It is up to hotels to figure out how to use data to reward

Post-stay email is important because it drives repeat bookings, builds loyalty, boosts advocacy, develops customer retention and maintains relevance