guest

Improving hotel guest satisfaction includes the right hotel software, making smarter digital marketing decisions, and listening to what guests are saying

You can deliver on guest expectations and convert guests into loyal customers by surprising and delighting them, and personalizing your service

The amount of time hotels put into analysing their loyalty programs depends on the resources they have and how dedicated they are to evaluating the program

Hotel segmentation may seem like a lot to process, but it is not something that you have to get right on the very first try

Even though review volume in APAC is down, so did the management response rate slightly. However, APAC remains the top of the class in responding to reviews

Hoteliers who visually convey their unique look and feel, personality, and brand via their website, are more likely to appeal to guests emotions

One of the greatest challenges in modern hotel revenue management is breaking down data silos so you can access clean and accurate data for segmentation

Understanding consumer behaviour is crucial to running a successful business. You need to know what they want, when they want it and where they can find it

Responding to reviews should still be a key task for hoteliers. Every review response should be personalized as they are publicly available for all to see

Guest satisfaction is an key indicator for hotels. High guest satisfaction leads to increased customer retention rates, minimizing acquisition costs