guest

With over 83% of guests looking at recommendations from friends, family and an active online community, guest experience is critical for conversions

In most hotels, guest dissatisfaction has little to do with the services themselves. Guests are more often unhappy about delays in providing these services

In addition to preventing common mistakes, it’s also important to take a proactive approach to managing guest communications

The shift in technology and market demand offers hotels an opportunity to reimagine their revenue strategies and offer a hyper-personalized guest journey

Offering targeted and personalized offers to your customers (before and during their stay) improves customer experience and increases TRevPAR

You should be more focused on providing an exceptional guest experience to everyone that you welcome into your hotel, let’s put it into action!

We can learn to use guest feedback like a crystal ball to see what may happen next and mitigate the severity of the problems as they may occur

Make sure your mobile website showcases your property with stunning images, glowing reviews, recommendations and special promotions

WhatsApp has evolved from just updates to becoming an industry leader, offering hotels an avenue to effortlessly integrate into their guests’ daily lives

For the travel and tourism industry, customer experience has always been important but there is an increase in focus towards authentic over materialistic