guest

Through market segmentation, hoteliers can group travelers based on their reason for travel and hotel preferences, as well as when and where guests book

Responding to guest reviews can differentiate one hotel from another. Being responsive to guest feedback comes with many benefits. Here are some examples:

You have the power to drive personalization in hotels with upsells. That personalization is key to deepening relationships with your guests

Benefits of digital hospitality cannot be ignored anymore as more and more hotel leaders are adapting and actively using them to better guest experiences

The importance of online reviews stems from a very simple idea: people trust the words of others more than the company itself; the data confirms this

Guest experience is a hospitality business’s main indicator of quality service. To remain relevant, it can’t be anything else than excellent

Guest Stay Optimization (GSO). The entire guest journey isn’t just about their booking or even about their actual stay; there are many touchpoints

Define who will respond and when, and set up procedures to deal with issues, there is just one thing left: letting guests know you are open for business!

Change in the needs and wants of travelers plays a significant role in bringing WhatsApp and its business solutions to the hotel industry

A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace