guest
Why Delivering Best Hotel Guest Experience Should Be Priority
Now, it’s time for hoteliers to start planning what they can do to ensure the best hotel guest experience possible is center of everything they do
Hotel Market Segmentation: Find and Drive More Business
Through market segmentation, hoteliers can group travelers based on their reason for travel and hotel preferences, as well as when and where guests book
Why And How Should You Respond To Guest Reviews
Responding to guest reviews can differentiate one hotel from another. Being responsive to guest feedback comes with many benefits. Here are some examples:
How Using Upsells Can Drive Personalization In Hotels
You have the power to drive personalization in hotels with upsells. That personalization is key to deepening relationships with your guests
Why Digital Hospitality Should Be Next For Your Hotel
Benefits of digital hospitality cannot be ignored anymore as more and more hotel leaders are adapting and actively using them to better guest experiences
Why Didn’t Guests Leave Reviews? 4 Ways to Get More Feedback
The importance of online reviews stems from a very simple idea: people trust the words of others more than the company itself; the data confirms this
How To Achieve An Excellent Guest Experience?
Guest experience is a hospitality business’s main indicator of quality service. To remain relevant, it can’t be anything else than excellent

Guest Stay Optimization (GSO): Battleground For Guests’ Hearts & Minds
Guest Stay Optimization (GSO). The entire guest journey isn’t just about their booking or even about their actual stay; there are many touchpoints
Five Ways to Let Guests Know They Can Message Your Hotel
Define who will respond and when, and set up procedures to deal with issues, there is just one thing left: letting guests know you are open for business!
How WhatsApp Is Revolutionizing the Hospitality Industry
Change in the needs and wants of travelers plays a significant role in bringing WhatsApp and its business solutions to the hotel industry