guest

Hotels have long sought to understand the needs of their guests in order to provide the best possible service. These insights lie in untapped guest data

Staycation is simpler, more sustainable, and lots of fun for guests, so take the time to figure out how to attract nearby travelers to your hotel

Here are four of the most effective ways data-driven strategies can help you improve the customer experience at your hotel

When we have conversational bots helping us, it could change the way we search for information. And one of the things we search for hotel information

You want to start with an email that introduces yourself and your hotel. Keep it short and sweet, instead of overwhelming them with your special offers

Older and younger travelers may have different preferences and ways of reading and writing reviews. Listen to your guests’ needs and show you really care

Guest data is at the heart of any sales or marketing campaign. It allows you to personalize your sales and marketing campaigns to create impact

Sleep tourism is the practice of providing special services catered to guests with sleep issues or who wish to preserve quality sleep while away from home

You can use multiple upselling techniques to provide a seamless guest experience without being pushy. Let’s examine a number of hotel upselling techniques

As the third-party cookie crumbles, hoteliers must learn to collect and utilize data they already have to boost direct bookings and personalize experiences