guest

Email marketing gives you an opportunity to build a personal relationship with your past guests, present guests and future guests

One of the key benefits of drawing a guest journey is the ability to personalise the guest experience, driving more satisfaction and fostering loyalty

Simply put, there are two types of chatbots: rule-based and AI chatbots. Each has its benefits and fits different needs

Viewing micro-moments as part of a holistic travel customer journey helps you consider every step of the customer journey and optimize their experience

Let us delve into the challenges associated with managing hotel cancellations and explore effective strategies to minimize their impact

If you follow the basic steps, email marketing is the most cost-efficient and easily automated marketing tool – perfect for busy hoteliers

While some rule-based chatbots are built for more straightforward tasks, an AI-powered chatbot is designed for intelligent and complex tasks

Guest sentiment data is another critical piece of the puzzle that can take hoteliers feedback gathering efforts to new heights

Hotels that have increased their direct booking rates, overall loyalty and guest satisfaction have done so by committing to a data driven approach

To improve guest satisfaction, hotels must focus on fully understanding guest preferences and creating unforgettable experiences