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Lead time is a formula used to calculate the time between a guest confirming a reservation at your hotel, and their arrival date

You should be more focused on providing an exceptional guest experience to everyone that you welcome into your hotel, let’s put it into action!

What is the purpose of revenue management, and why is it so important to design and implement an effective revenue strategy in your hotel

In the previous video we took a closer look at the lower funnel, in this third video we look into both the Middle and Upper Funnel

As the trend of wellness travel continues to thrive, there is clearly an opportunity to find the right positioning and communication of relevant packages

Flight disruption has become a near daily occurrence and passengers have been left stranded. But one man’s problem is another’s opportunity

There is no magic bullet that will bring your perfect guest at perfect time at perfect rate but there are different strategies and budgets for paid media

Fair pricing is not about underselling or undercutting competition. It’s about finding the right balance between business success and customer satisfaction

Is the US Hotel industry in a race to the bottom? Is it at risk of over commoditization where price becomes the only differentiator?

Once you’ve identified each stage of the guest experience, you can move on to the next stage: defining potential revenue streams across many touchpoints