Hotels must act now and adapt to the new situation. Eventually, business travel will also surpass that of pre-Covid, but that will take a good while longer

Staff shortages can negatively affect a hotel in many ways. Once the guest experience suffers, a hotel’s reputation will begin to decline as well

From relatively nowhere 5 years ago, local search now accounts for 15 – 20% of all visits to our client’s hotel websites. NB: This is an article from 80Days What […]

What can hotel reservations do that no website, IVR voice, or chatbot do? By asking the right questions, we can enable uniquely human engagement

The nature of hotel distribution was already changing in the years leading up to 2020, with an emphasis on diversification and tech-led business strategies. NB: This is an article from […]

Collecting and crunching data about customers, airlines understand passengers’ tastes. So, revenue managers start from measuring willingness to pay (WTP)

Despite successful vaccination programs in many countries around the world, the continued challenges around COVID-19 have brought back travel restrictions

How can you run a reservation department short-staffed and still be able to offer elevated guest service and increased revenues?

Failing to move away from the “same old pricing strategy” is a critical mistake. Hotel managers can be overwhelmed managing multiple discount types

As 2022 signals continued uneven demand, teams must align on one shared objective: optimize revenue and profit across the whole operation