Analyzing guest sentiment allows hotels to gauge overall satisfaction levels, identify areas for improvement, and tailor services to meet guest expectations

While a channel manager is key for independent hoteliers, selecting the right channel management partner can be daunting. Here are features to consider

Traditional budgeting has long been the standard for financial control in the hotel industry, but the budget can become irrelevant far too quickly

There are two strategies you can apply to consistently unlock high profit margins. Here, we’ll list those strategies and straightforward ways to use them

The true failure lies not in receiving OTA bookings, but in failing to convert those OTA guests into direct booking customers in the future

Rethinking your pricing approach and taking the first steps to a more a profitable Open Pricing strategy doesn’t require significant investment

By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently

CPOR is a crucial metric in the hotel industry that helps measure the efficiency and profitability of a hotel’s operations. It stands for cost per occupied room, which means the […]

Explore 8 proven strategies to diversify and secure new revenue streams for your hotel, ensuring long-term growth and financial stability in a competitive market

We look at why building guest loyalty is crucial to hotel success, what benefits it brings, and how to effectively achieve this goal