technology

What Happened to Brand Loyalty? Technology Will Bring it Back

To reach and engage customers in 2019, companies need to deeply understand what today’s consumers value most to appeal to their personal needs. This is especially true in travel – […]

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Selecting The Right PMS Can Save Time And Reduce Costs

We all spend enough time waiting. Let’s remove wait times (and unnecessary fees!), particularly in business where waiting can cost money. Find a PMS vendor that won’t make you wait.

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Big Game: The Hunt For an ‘End-to-End’ Booking Platform

There has been a long quest for that one name in travel that caters to the need of a traveller from beginning to end. That is the dream! With the […]

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Hospitality Digital Technology: Challenges, Priorities and Buzzwords

Today’s typical online travel consumer is exposed to more than 38,983 micro-moments in a 60-day timeframe and visits an average of 18 websites via multiple devices across eight sessions before […]

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How CRM Has Evolved The Digital Landscape

The landscape of how we manage our data has changed. People are more aware of how important data is when it comes to making decisions about pricing, marketing campaigns, investment […]

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Using Google Assistant to Book a Hotel Room With Your Voice

Just finished the Mobile World Congress, it is a good time to talk about a concept that had been nothing but speculation until now: booking through voice and what it […]

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Travelers Want Different Things So What Hotel Technology Do You Need?

Many retail brands embrace generational marketing these days, breaking down their demographics and online/social media campaigns by what they know about baby boomers, Gen X, millennials, and the up-and-coming Gen […]

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Five Guest Engagement Strategies and How Much Staff Effort Required

An engaged guest is a loyal guest and the most effective salesperson a property has. Understanding how to engage guests is essential for a hotel’s success. What’s the best way […]

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Taking a Hammer to Revenue Management Pain Points

Hotel revenue strategy is constantly changing. Are you changing with it? NB: This is an article from Rainmaker Looking back on the last 20 years, the hospitality industry has come […]

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TripAdvisor has Changed: What’s Different and What it Means for Hoteliers

Hoteliers today use a variety of online channels—from social media platforms to online travel agencies—to market their properties and take bookings. NB: This is an article from WebRezPro These online […]

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