technology

Chatbots can’t handle all issues that guests have, but they can take care of many and no platform has made it easier to get started than Facebook Messenger

During this Episode we will look at factors you should consider when evaluating and selecting a potential PMS provider. We will be talking about Support, Training, Costs and Contracts.

Competition is fierce. When it comes to bookings and hotels, OTAs, tour operators, and other third-party agencies are constantly striving to attract travelers to their websites. NB: This is an […]

Start by optimising your booking engine to include extras, different package rates, and transparency, and you’ll see your direct bookings drastically increase practically overnight.

In Episode 3 we will look at the Features you should consider when building your PMS wishlist. You have evaluated your needs, as in Episode 2, and this should help you build a feature list.

Website visitors can be a tough crowd. In an era of adblock, 280 characters and fleeting attention spans, hotels are fighting against the odds to capture the imagination of potential […]

Brilliant autumn leaves and that slight nip in the air signal the start of the fall season, and right along with it comes the start of hotel budget season. NB: […]

Some PMS technologies will claim to offer some or all of these integrations, but with an open API, hotels can choose exactly which version of technology they prefer and access this in minutes.

The primary role of the CRM is to enhance the guest experience — and thus increase profitability. To fulfil this role, it requires a single source of truth.

OTAs have mastered the art of conversion, with websites providing the ultimate user experience. To convince customers to book direct on your website, they need an optimal online experience.