technology

Especially accelerated by the pandemic, consumer habits and guest expectations have changed far beyond the capabilities of the PMS of the past

Revenue management should never be thought of as a one-time, short-term investment, but rather a long-term strategy that will pay back exponentially

Hicham introduces us to Userguest, their solution, client profiles and some future gazing. Finally touching on data privacy, GDPR and a cookieless world

To be successful moving forward, hoteliers need to put their current beliefs against what today’s guest is showing us they expect and respond accordingly

The takeaway is simple in theory but impactful in practice – it’s time for hoteliers to allow guests to interact with their hotel and staff on their terms

Revenue management is being considered in a new light as hoteliers grapple with heightened guest expectations, increased competition, and rapid changes

Without changing the focus, the questions asked, and metrics measured, surely revenue strategy just exists as another recurring seminar topic

Revenue managers relied on historical data to look at the future and AI played a role. However no AI can work on data that is no longer reliable or outdated

We explore three ways that mobile technology can remove barriers to personalization, thus paving the way for a seamless and customizable guest journey

To consistently get the team to upsell, every single individual, every single shift, with every single request – things are going to slip through the cracks