Talent
Talent Trends Study: A Future Hotel Workforce Crisis?
We touch on a number of topics from the study, looking at foreboding trends, challenges for education institutions and how the industry must adapt
Cost to Hotels of Open Executive Positions and Loss of Momentum
Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here
Three Innovations to Solve Hotel Staffing Shortages
In a time of staffing shortage, employee satisfaction is more important. Adopting a flexible and agile staffing model aligned with dynamic demand is key
Hotel Staffing Issue: A Passing Shower or a Bigger Storm Brewing?
Bill and Kirby provide insights on the current situation regarding hotel staffing challenges and the loss of senior strategic expertise following covid
Seven Game of Thrones Character Traits for a Revenue Manager
While it may feel like spring, winter is here… And for fans of Game of Thrones, that means the beginning of the end for the beloved HBO series. This Sunday kicks off […]
Training, Maintaining & Elevating Top Hotel Revenue Management Talent
Remember that whiz kid in reservations? He had grown up with computers and seemed able to fly around the property management system with natural ease and skill. Sure, his job […]
Breaking the Boundaries Between Hotel Revenue, Marketing and Sales
At a time when powerful technology is changing the game, revenue management professionals need to reinvent themselves by stepping outside of their comfort zone by bringing revenue, marketing and sales […]
The Secret Sauce of Revenue and Profit: People Power
Revenue management strategies today are built largely on the relevant, impactful and extraordinarily detailed data provided by the increasingly sophisticated software and reporting that is now available. NB: This is […]
Five Experiences that Build the Revenue Manager Résumé
The traditional career path for most Revenue Managers is to start in Reservations or the Front Office and then jump into an RM role. While this may be the most […]
Talent and technology go hand-in-hand in contact centers
Technology is transforming the way organizations interact with customers—but even the most promising digital tools still work best when paired with skilled humans. High-tech solutions like blockchain and automation will […]
