Talent
Remove the Silos, One Team, One Revenue Dream
Hotel service is built around team work. From front desk rock stars to detail-oriented room attendants to friendly and personable bartenders, every department and every job role plays a fundamental […]
Revenue Management: Capturing untapped potential
Industry practitioners and revenue management (RM) educators, meeting recently in Orlando in the U.S., are in agreement: there is a great shortage of well-qualified revenue managers. Competent revenue managers should be […]
Establishing the ideal revenue team and strategy for your extended stay hotel
It was a year of growth for extended stay accommodations (extended stay hotels, aparthotels and serviced apartments), particularly in North America – the world’s largest region for extended stay – […]
10 Traits of an Ideal Revenue Manager
With recent improvements in technology and a focus on acquisition cost, the defining characteristics of today’s ideal revenue manager have changed—and through our work at Charlestowne Hotels, we’ve identified a […]
Is it time to review the designation of “revenue manager”.
Search engines, OTAs, review sites, metas and other tools have changed the way travellers look and book rooms. But revenue management has remained the same during my fifteen years working […]
Why Revenue Management is the Best Profession in the Hotel Business
I don’t know anyone who has not, at some point, questioned their career choices or doubted the value of their profession. Actually, I believe that if you don’t question why you […]
Evolving Expectations for Revenue Managers
Attracting and retaining top revenue management talent can be a challenge these days. Owners and general managers often ask me what appears on the surface to be a very straightforward […]
Why Revenue Managers Are Paid Less Than Finance Managers
I’ve worked in Corporate Finance and in Revenue Management for the Hospitality and other industries and I can confirm that, when done correctly, there is no more analytically intense profession than […]
Is Your Structure Maximizing Your Revenue Potential?
The evolution of the revenue management industry has been one of 2016’s top trending topics. From the onslaught of big data opportunities to the drastic improvements in the life of […]
Why Airbnb Has a Data Scientist on Every Leadership Team
In this column, Coursera President and Co-founder Daphne Koller asks Riley Newman, Airbnb’s head of data science, to share his thoughts on the interdisciplinary values of understanding and utilizing […]