revenue

Every phone call should be treated as a critical opportunity to establish a positive relationship that results in a booking and, ultimately, a loyal guest

While AI is not designed to replace your entire call center, it can significantly allow those employees to give full attention to more complex reservations

Pre-authorizations are an indispensable way to preserve cash flow as they protect hotels from losses like late cancellations, chargebacks and no shows

Forecasting has always been valuable for revenue managers. Given current uncertainty, it is so important to be able to predict and adapt to demand

Optimizing the value of your meetings and event space requires more than simply getting as many spaces and days booked as you can

Understanding your hotel’s ALOS can help you on several fronts. First, it reveals booking patterns across seasons and during events

Where there is no revenue management strategy there is no knowledge about the customer, price, positioning and target audience

Although hotels can diversify their income streams and realize the potential of ancillary revenue, distribution remains cornerstone of hotel profitability

A rigorous net ADR analysis, that also takes into account discounts and all types of costs, is a core competency every revenue manager should have

You can minimise the risk of having to walk travellers if you have a solid overbooking strategy; this can help you get the most out of overselling