reservations

Many hotel brands and management companies are touting flexibility around guest cancellation polices and loyalty status but some are being cautious

Restaurants that allow diners to book reservations on a flexible schedule can increase revenues by up to 21 percent over those that use rigid timings

With summer holiday reservations remaining largely uncanceled, hint of optimism remains as the story of hotels reopening and recovering unfolds through data

Setting up or restarting technology you may have paused can be an ordeal. Start now and be ready from Day 0 to make the most “rush hour demand”

It is important to consider what occupancy rate will allow a hotel to sustain operations, with the hope break-even occupancy rate is only short-term

While consumer expectations and confidence will be a big driver of mid-to-late recovery trends, the first signals leading to initial demand growth will be policy change

As we look forward to the rest of May, we can expect an increase in hotel searches. While we can prepare for increased volume, we expect the highest demand increase to be for domestic searches

The direct relationship of the pickup with events and the growth of the rate of infection is obvious. Abscence of flights, closure of hotels, and panic generated, explains why we are in this scenario

It is essential for revenue and reservations leaders to use this quieter period to prepare reservations staff for challenging questions they will get from what I predict will be a wave of “deal-seekers

In this latest edition, we talk hotels performance in the Regional U.K. as well as business on the books in London and Europe recovery forecast