marketing
Why Independent Hotels Need a North Star More Than Ever
A north star matters so much now. It is the thing that protects a hotel from becoming just another well-styled option in an increasingly crowded field
Top 5 ADA Website Accessibility Issues Triggering Hotel Lawsuits
Here are the top five ADA website accessibility failures most often cited in lawsuits against hotels, and what hoteliers should understand about each
Pre-arrival Communication Mistakes Hotels Must Avoid
To maintain guest confidence and ensure a seamless transition from booking to check-in, avoid these common pre-arrival communication pitfalls
Why Hotels Should Add Bing to Their Channel Mix
When hoteliers think about hotel paid search advertising, most immediately focus on Google. While Google Ads remains a core part of any digital marketing strategy, relying on a single search […]
The New Hotel AI Funnel: Discoverability vs. Transaction
Just like getting a hotel to rank on page one of Google, discoverability is about being an option in the consideration set, or were we even surfaced
Successful Hotel CRM Adoption is About People, Not Tech
Hotels put so much effort into the Find and Book phases of the guest journey. Now it’s time to put the emphasis on the CRM in order to Grow
Personalization and 6 Direct Booking Tactics to Shape 2026
Personalization is more than a tactic, it is your competitive advantage. Here are six direct booking strategies that could define 2026
The Hidden Revenue in Your Existing Database
Hidden revenue in your existing database is not theoretical. It is measurable and scalable. Your database is a portfolio of future bookings waiting for you
Does Your Marketing Calendar Miss the Travel Planning Window?
Hotels must align their marketing campaigns and promotions to hit a booking timeline of one to three months to match today’s travel preferences
AI Didn’t Break Hotel Marketing. It Reveals Where Demand Starts
Organizations that influence traveler introduction earlier in the journey gain disproportionate marketing visibility within AI-mediated discovery
