Hotels

Best Practices for a High-Performing Hotel Website

Earlier this month, I was honored to speak at the Digital Hotelier Masterclass in London, England. Hosted by Masterclassing Inc., I was joined by about 40 or so hotel professionals […]

Read more

6 ways to turn loyal guests into promoters

Many hoteliers wonder “how do I promote my hotel” but not as many ask “how do I get my guests to promote my hotel”. We all know that positive word of […]

Read more

The importance of weekly sales forecasting

Weekly forecasting of sales is one of the most valuable management tools and can help to boost sales and manage payroll costs – though it’s important to remember that forecasting […]

Read more

What is SnapShot up to with hotel data analytics?

In June, SnapShot Travel, a data analytics company in Berlin, opened up its core product to hoteliers. As Tnooz noted when we first profiled the company in a 2013 Startup […]

Read more

Get to know your guests with guest profiles

  NB: This is an article by Nicki Graham, Marketing and Communications Manager at Guestfolio ‘The OTAs know more about your guests than you do.’ It’s a harsh comment but one […]

Read more

Dynamic Rate Marketing and How You Can Use it?

NB: This is an article from Little Hotelier Having a strategy behind your room rates is critical to your success as a small hotel. Not only is it the key […]

Read more

Hotel technology: integrated cloud-hosted solutions

Offering the convenience of one fully integrated solution from one vendor to satisfy all of the Hotel’s IT needs is the main aim of the next generation of software providers […]

Read more

Marriott brings its social media war room to Europe

The once-ubiquitous social media “war rooms” that sprung up around big events like the Super Bowl are becoming a thing of the past. Instead, brands are now battling to make sense […]

Read more

Checkmate. TrustYou is now wherever guest feedback happens

TrustYou’s acquisition of real-time messaging specialist Checkmate last week fills the missing piece of the data puzzle that it is building in a bid to be the “company that knows […]

Read more

Hotels vs. Airbnb: Let the Battle Begin

Ever since Airbnb entered the lodging scene in 2008, the hotel industry has cast a wary eye, noting its popularity with young travelers. Despite a strong year for hotels — […]

Read more