Hotels

hotel distribution seven deadly sins article image by mirai taking inspiration from a drawing by Antonio Manetti depicting hell as described by Dante

The Seven Deadly Sins of Distribution

Following the path of virtuosity in the marketing ecosystem, we must try to avoid temptation and stay away from the seven deadly sins of distribution

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To Refund or Not to Refund?

Confronted with unimaginable numbers of cancellation requests and refund claims, for the main part the industry reacted sympathetically to customers

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Hotel Market Shows Continued Resilience with Focus on Luxury

The hospitality sector, in particular, is sensitive to current challenges in the broader economy: rising interest rates, higher inflation and a tight labor market. NB: This is an article from […]

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How to Leverage Packages on Your Booking Engine

Well-crafted descriptions of your hotel packages can help differentiate you from competitors and persuade guests to choose your hotel over others

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How Hoteliers Revenue Manage Different Room Types

Different booking patterns, changing guest preferences and new technology come together as hotel revenue managers work out room rates as well as upgrades

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a heart reflecting how important it is for a hotel to enhance the guest experience to build a strong reputation and loyalty

36 Actionable Ideas to Enhance Hotel Guest Experience

You must use what you know about your hotel guest segments to craft personalized touchpoints throughout the guest journey to deliver impactful experiences

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Listen, Analyze and Act Upon Guest Feedback to Optimize Experiences

Hotels need to double down on improving experiences at the individual guest level and at the systemic level to boost outcomes at scale

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When Well-Intended Technology Leads to Broken Experiences

This is a shining example of how the power of technology and human interaction can create a memorable experiences. Sadly, this is the exception.

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Stay Innovative with Automated Hotel Processes

Hoteliers can bring their focus back to guests by reducing tasks from their ever-growing to-do list by opting to use automated solutions

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Cost vs Conscience: The Dilemma Dividing Sustainable Travel

Travel can be a force for good and travelers themselves are proving to be today’s changemakers, adopting more sustainable travel habits

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