Hotels
The Seven Deadly Sins of Distribution
Following the path of virtuosity in the marketing ecosystem, we must try to avoid temptation and stay away from the seven deadly sins of distribution
To Refund or Not to Refund?
Confronted with unimaginable numbers of cancellation requests and refund claims, for the main part the industry reacted sympathetically to customers
Hotel Market Shows Continued Resilience with Focus on Luxury
The hospitality sector, in particular, is sensitive to current challenges in the broader economy: rising interest rates, higher inflation and a tight labor market. NB: This is an article from […]
How to Leverage Packages on Your Booking Engine
Well-crafted descriptions of your hotel packages can help differentiate you from competitors and persuade guests to choose your hotel over others
How Hoteliers Revenue Manage Different Room Types
Different booking patterns, changing guest preferences and new technology come together as hotel revenue managers work out room rates as well as upgrades
36 Actionable Ideas to Enhance Hotel Guest Experience
You must use what you know about your hotel guest segments to craft personalized touchpoints throughout the guest journey to deliver impactful experiences
Listen, Analyze and Act Upon Guest Feedback to Optimize Experiences
Hotels need to double down on improving experiences at the individual guest level and at the systemic level to boost outcomes at scale
When Well-Intended Technology Leads to Broken Experiences
This is a shining example of how the power of technology and human interaction can create a memorable experiences. Sadly, this is the exception.
Stay Innovative with Automated Hotel Processes
Hoteliers can bring their focus back to guests by reducing tasks from their ever-growing to-do list by opting to use automated solutions
Cost vs Conscience: The Dilemma Dividing Sustainable Travel
Travel can be a force for good and travelers themselves are proving to be today’s changemakers, adopting more sustainable travel habits