guest experience

Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction

Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business

AI is turning reviews upside down, generating fake reviews that are increasingly more difficult to distinguish from those written by the average traveller

We delve into ten comprehensive strategies that can help city hotels drive revenue and enhance guest experiences

One of the key benefits of drawing a guest journey is the ability to personalise the guest experience, driving more satisfaction and fostering loyalty

Simply put, there are two types of chatbots: rule-based and AI chatbots. Each has its benefits and fits different needs

Viewing micro-moments as part of a holistic travel customer journey helps you consider every step of the customer journey and optimize their experience

Let us delve into the challenges associated with managing hotel cancellations and explore effective strategies to minimize their impact

While some rule-based chatbots are built for more straightforward tasks, an AI-powered chatbot is designed for intelligent and complex tasks

Hotels that have increased their direct booking rates, overall loyalty and guest satisfaction have done so by committing to a data driven approach