guest experience

Each of these guest experience trends is indicative of changes in the industry, some of which may turn out to be more impactful and long-lasting than others

We look at the critical role of chatbots in hotel industry, highlighting the benefits of their implementation and the essential features to consider

For hoteliers, first-party data is essential as it comprises information collected directly from guests and website visitors

When looking at the ROI of CRM, it’s important to see beyond financial metrics and recognise the enhanced guest experiences and streamlined operations

In years past travel has been a means to escape life, recent research shows travel is life in 2024 with three quarters revealing they feel more alive when on vacation

Tailored experiences make guests feel valued and appreciated, ensuring guest satisfaction and giving them more incentive to come back

Enlightened leaders know hospitality is, at its core, a philosophy more than it is a list of “communications standards” to be checked-off in a report

Implementing these strategies will help increase your hotel’s review score, which is crucial for attracting more guests and improving your online reputation

In the competitive landscape of the hotel industry, mastering the art of collecting online reviews is a strategic move that sets you apart from competition

Effective conflict resolution goes beyond proving who’s right and who’s wrong. Let’s explore the best strategies to help you deal with unhappy guests