guest experience

If you are not yet employing a guest-centric strategy, perhaps now is a good time to start. Here are 8 ways to tailor services to your guest preferences

Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services

Adopting a multi-channel communication strategy, shows your brand values guests’ preferences and you are committed to providing excellent customer service

As necessary as responding to guest reviews is to a hotel and its business, it does take a significant amount of dedicated time that may not be available

Are you relying only on guest surveys and reviews, which we all know are skewed and biased? Or do you have leaders observe, score, and coach guest service?

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures

Guest retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation

Voice assistants for hotels aim to provide the best possible user experience, allowing guests to ask questions without having to type them

Customer feedback plays a crucial role in shaping business decisions, driving improvements, and building a strong reputation

Good guest communication is crucial for hoteliers as it has a significant impact on a hotel’s reputation, guest satisfaction, and ultimately, its revenue