data

Versus the previous week, hotels occupancy was down 1.1.% for the week to 57.9%, and was weakest on Wednesday and Thursday but still strong over the weekend

Main difference between Customer Relationship Management and a Customer Data Platform is there in the name: CRM manages relationships, CDP manages data

Since the universe of data is so broad, service providers are carving out specialized niches in which they refine a variety of complex and even raw sources

Managing a hotel requires visibility and insight into your operations from every angle. Understanding hotel metrics, and how to measure them, is key

When compared to 2019, there has been a shift towards domestic travel, with shorter stays, for Eid al-Fitr 2021 in line with current regional restrictions

The U.S. hotel industry was in need of a month like February. For Europe, it was another in a string of profitability pain. NB: This is an article from HotStats […]

The surge in data has not provided substantially better understanding of the customer because outdated modeling isn’t able to capture these shifts

To cut through complexity and create forward-looking commercial approaches, revenue managers and leaders need access to data from all corners of a property

Using the Direct Booking Index to track how effective your hotel’s direct channel strategy is will encourage your brand to give more focus to direct channel

US travel is coming back. Both hotel and flight searches and bookings show week-over-week increases, with hotel recovery leading the way