Airlines

Travel isn’t merely an interest these days. It’s become a priority – even amid uncertain economic conditions that can make budgeting a challenge

But enough with the excuses: what can hotels learn from airlines in terms of digital pre-, during- and post stay guest experiences?

Collecting and crunching data about customers, airlines understand passengers’ tastes. So, revenue managers start from measuring willingness to pay (WTP)

In 2012, ancillary revenue per passenger was estimated to be $12.13; by 2019 this had increased to $23.91, and the 2021 projection is $27.60

Understanding eight levers that significantly impact the performance of loyalty programs can help companies extract the most from their membership programs

Let’s talk about the current methods of dynamic pricing and how the techniques are maturing to match the current airline distribution market

Traditional means of pricing based on time to departure is now irrelevant as most of the bookings are being made in a shorter, condensed booking window

Nearly a quarter of poll respondents said their company has resumed non-essential business travel, or that the company has in place a plan to resume travel

The IATA announced that passenger traffic fell in February 2021, both compared to pre-COVID levels (Feb 2019) and to the immediate month prior (Jan 2021)

An airport can finally sift through such metrics in a timely manner and can begin to tailor experiences and boost revenue earning opportunities