technology
What You Need to Know About Data Security to Protect Your B&B
Data security means protecting data from being accessed, stolen, or damaged by unauthorised persons. Data security may be impacted by cyber attacks and can have serious consequences
How to Increase Revenue Throughout the Customer Journey
Once every few years, a new technology comes along that surprises and delights us. Here we discuss how hotels can adopt revolutionary new tech that can help deliver record direct revenue.
Ten Golden Rules on SMS to Improve the Guest Experience
SMS is one of the most personal communication channels and by far the fastest one. Surprisingly though, most hotels don’t use SMS at all to interact with their guests.
Common Customer Complaints and How Your PMS Helps Avoid Them
Your PMS is designed to streamline daily operations, so that you and your staff have more time to focus on your guests. But your PMS impacts customer service in very direct ways too.
Using a BI Tool to Build a Collaborative Revenue Strategy Culture
Revenue strategy requires a collaborative approach, with every stakeholder understanding how their decisions impact other departments and your bottom line. NB: This is an article from Rainmaker The powerful visualizations […]
8 Missing Website Components That Are Costing Your Hotel Money
Here are 8 conversion-driven website components that could help you boost online reservations and profits for your business in the year ahead:
A New Way of Thinking About Your PMS: The API First Approach
Legacy PMS make it difficult and costly to connect all systems. Even some modern, cloud-based PMS aren’t developed in a way that makes connectivity as easy and painless as it should be.
Going Desk-less: The New Hotel “Front Desk”
Traditionally an indispensable point of contact between a hotel and in-house guests, the front desk has always been the place where guests check in, make requests, stop to chat, and […]
Beware The 7 Warning Signs You Have an Outdated Hotel PMS
The success of modern hotel brands is often directly correlated with the technology and procedures put in place to support their staff and operational structure. NB: This is an article […]
Tech and Techniques to Maximise Hotel Metrics: Pt 2
In this two-part series, we break down the technology and techniques that help hoteliers boost the metrics that matter most. This follow-up article covers the most impactful techniques
