technology
Evolution of Chatbots in the Hospitality Industry and Key Benefits
We look at the critical role of chatbots in hotel industry, highlighting the benefits of their implementation and the essential features to consider
ROI of CRM: Measuring the Impact on Hotel Revenue
When looking at the ROI of CRM, it’s important to see beyond financial metrics and recognise the enhanced guest experiences and streamlined operations
Understanding Your Guest Profitability
There are two important aspects of guest value: share of wallet and time. It begins with determining what the economics of the guest look like
Connecting the Dots: Rates, Reviews, Reputation and Demand
We look at the data, the potential value, and examples of correlations and cause-effect relationships that could benefit hoteliers
Hotel Revenue Trends of 2023-2024 With Practical Examples
The revenue trend insights presented here offer a glimpse into the key drivers that are shaping the hotel industry’s financial landscape
SWOT Analysis of the Revenue Manager and RMS Technology
We look at the various strengths and weaknesses of a Revenue Manager and the strengths and weaknesses of a Revenue Management System (RMS)
How Hoteliers are Using AI for Revenue Management
The key to revenue management is following data trends and using insights to set the right pricing, AI is perfectly suited to support this hotel function
Revenue Management Systems: The Key to Unlocking Hotel Success
Ensuring optimal pricing, predicting market flux, and providing strategic insights, a Revenue Management System aids hotels in carving out a distinct niche
How to Make the Most of AI and ChatGPT at Your Hotel
While AI and natural language models like ChatGPT are still in their early stages, it’s already worth exploring the benefits they offer
Why an RMS Is Not Enough: Hotels Need a Profit-Oriented Approach
Where consumer expectations and industry landscapes continually evolve, sticking to a single-dimension strategy like an RMS for room revenue is insufficient