talent

Technology is transforming the way organizations interact with customers—but even the most promising digital tools still work best when paired with skilled humans. High-tech solutions like blockchain and automation will […]

Have you ever wondered what it takes to become a successful Revenue Manager? Or is your hotel in the position of recruiting a Revenue Manager that will help your hotel […]

Hoteliers know the demand for well-trained revenue managers (RMs) has exploded in recent years. All hotels need a qualified individual whose responsibilities include addressing the property’s unique approach to optimizing […]

Experts in the field of revenue management seem to think the “management” part of that has grown anachronistic for the work done by RMs. Speaking at the HSMAI Revenue Optimization […]

Hotel service is built around team work.  From front desk rock stars to detail-oriented room attendants to friendly and personable bartenders, every department and every job role plays a fundamental […]

Industry practitioners and revenue management (RM) educators, meeting recently in Orlando in the U.S., are in agreement: there is a great shortage of well-qualified revenue managers. Competent revenue managers should be […]

It was a year of growth for extended stay accommodations (extended stay hotels, aparthotels and serviced apartments), particularly in North America – the world’s largest region for extended stay – […]

One of the biggest factors contributing to a successful Front Office Upgrade Program is turnover. Manage it well and as new Agents come and go over time, you can build […]

With recent improvements in technology and a focus on acquisition cost, the defining characteristics of today’s ideal revenue manager have changed—and through our work at Charlestowne Hotels, we’ve identified a […]

Search engines, OTAs, review sites, metas and other tools have changed the way travellers look and book rooms. But revenue management has remained the same during my fifteen years working […]