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reviews

Painting the Post-COVID Hotel Experience For Your Guests

Take a look at your hotel reviews since start of this crisis. How clear have you painted the travel experience for potential guests?

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5 Ways To Leverage Feedback While Your Hotel Is Temporarily Closed

Here are 5 effective ways in which you can make good use of your feedback management platform even while your hotel is temporarily closed

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QR Codes To Increase Hotel Satisfaction Scores and Maximize Revenue

Key takeaway is to leverage QR codes that will drive interaction which impacts a hotel’s satisfaction scores, reputation, and even revenue

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Hotel Ratings During a Pandemic: Which US Cities Are Leading the Race?

Some US cities are doing quite well regards hotel ratings and it seems to indicate there are some internal strategies which benefit a hotel

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Multi-Property Marketing Strategies: Online Reputation and Review (Pt 2)

What effect does a consistent social media strategy, highly rated online reputation, and timely review response plan have on properties

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How to Respond to Online Hotel Reviews

Highlight positive reviews across all your digital channels and use negative feedback to show your customer service and willingness to learn

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Using Review Response to Satisfy Traveler Needs

A review response is more likely to be read than not, creating additional opportunities for hotels to use responses to inform future guests

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5 Hotel Marketing Advanced Growth Tips

Keep in mind, there is a direct relationship between ratings and turnover. People define the experience, and experience is the marketing

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How Sentiment Analysis Can Help Your Hotel Build A Strong Online Reputation

Sentiment Analysis has proved very beneficial for hotels. When you pay attention to reviews, you can identify sentimental reviews to answer

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Reputation Management: How to Maintain and Improve a Good Reputation

Regardless of what kind of reputation you currently have more work can and should be done in order to ensure the future success of your business

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