reviews

Booking is introducing significant updates to its review scoring system, and this change marks a watershed moment for hotels

Leveraging high season reviews can keep your property top-of-mind and thriving even during quieter months. Here’s how and why it matters

Hotels that excel at turning guest feedback into actions foster a feedback-driven culture, one that encourages continuous improvement

Let’s walk through exactly what social proof is, why it’s so valuable, and how you can make the most of it in a way that’s effective, and a little fun!

The way your hotel ranks on those OTAs can make or break your visibility. But it’s not as simple as having the lowest price or the most reviews

The importance of ratings and reviews in the hospitality industry cannot be overstated and it’s no different with an OTA

Asking for reviews doesn’t have to be complicated, but the way you do it can make all the difference. Here are ten simple and effective ways to ask

Having recent and frequent positive reviews can boost your visibility on Google, making it easier for people to find you when searching for a place to stay

Not only is managing your reputation about presenting your hotel in the best light, but also ensuring you remain receptive to customer feedback

Here are six guidelines to help manage guest conflict, prevent negative reviews, and leave guests feeling positive about your business