revenue

Flight disruption has become a near daily occurrence and passengers have been left stranded. But one man’s problem is another’s opportunity

The overall lack of visibility because conditions were changing daily meant hoteliers were less than sure about budgeting the way they had always done before

Fair pricing is not about underselling or undercutting competition. It’s about finding the right balance between business success and customer satisfaction

Impact of possible recession could be influenced by how leisure demand had an outsize impact on the ongoing demand and will business travel continue to lag

There are a multitude of things you as a hotelier can do to increase your customer retention rates, or in other words – keep people coming back

We look at how a hotel increased their summer mid-week occupancy rates and how to apply this strategy across different seasons

While hotel owners may worry about the potential negative impact of charging resort fees, that has not deterred the practice or slowed the rate of increase

Is the US Hotel industry in a race to the bottom? Is it at risk of over commoditization where price becomes the only differentiator?

Revenue managers should regularly compare price positioning with reputation positioning because reputation impacts price elasticity

Once you’ve identified each stage of the guest experience, you can move on to the next stage: defining potential revenue streams across many touchpoints