reservations
Trends in reservations inquiry call volumes: Is there more to the numbers?
As a hotel reservations consultant and sales trainer, I’m often asked for my perspective on the current trends regarding the number of inquiry reservations call received vs. previous years. Many […]
How Much Does It Cost To Generate A Voice Reservations Inquiry?
Despite that there is more information for guests to view online than ever before in the history of the lodging industry, the phones continue to ring in reservations offices and […]
How To Reduce Direct Hotel Cancellations
Hotel cancellation terms are one of the major deciding factors for a guest making a booking. With OTAs promoting free cancellation as one of their major selling points consumers have […]
How to compare hotel channel manager providers
One of the most important pieces of technology for your hotel is a channel manager. Whether you’ve already invested in a channel management solution or are in the early […]
Hotel Reservation Software: What Is It & Why Do I Need It?
Before the 1940’s, reservations were booked by mail, telegram, or telephone, and often resulted in lost or forgotten reservations. NB: This is an article by StayNTouch Fast forward a couple […]
The State of Central Reservations Systems: Key Requirements Driving Evolution
Today’s travelers have high expectations of a personalized e-commerce experience along their journey, which makes guest-centric functionalities a top priority for a hotel chain’s central reservations systems (CRS). As a […]
Why you shouldn’t participate in Booking.com “Risk Free Reservations”
Booking.com is launching its new programme: “Risk Free Reservations”, at least for some hotels here in Spain. They are doing so in the same way as with other programmes the […]
Reservations Inquiry Call Volumes: Is There More To The Numbers?
As a hotel reservations consultant and sales trainer, I’m often asked for my perspective on the current trends regarding the number of inquiry reservations call received vs. previous years. NB: […]
Most Important Question Your Reservations Sales Agents Should Ask?
In the quest for online bookings and more direct business, some hotels have relegated their reservation sales team to people who take orders. They’re serving as mere extension of website […]
Have You Chosen the Right Hotel Reservation System?
Hotel reservation systems make it easy for hoteliers to manage daily operations for a hotel with great ease. In the recent times, small, midsize and large hotel owners are slowly […]
