personalization

Whilst today everyone talks about guest experience, what makes an experience unique and memorable, particularly in hospitality?

Personal interactions is increasingly hard to come by. In an industry grounded in hospitality and personalization, this approach seems counterintuitive

The hospitality industry is poised for significant change in 2024, largely driven by AI technologies and shifting consumer expectations

What is the right way for hotels to optimize their digital operations and data gathering to deliver personalized and enhance the guest experiences?

In an era where travelers increasingly seek to personalize their experiences, hotels have a great opportunity to capitalize on ancillary revenue offerings

Structured guest data is key to enhance marketing strategies, improve operational efficiencies, elevate guest experiences and ultimately increase revenue

Yes, a guest-centric approach at heart means putting guest data at the centre and every decision should be made based on that

Direct bookings boost profits, enable personalized experiences, data collection, targeted marketing efforts and can foster brand loyalty

We delve into how AI will revolutionize the hotel sector, transforming everything from personalized guest experiences to operational efficiency

The guest of the future lies among the rise of much more granular segments, subsegments and micro-segments focused on guest unique needs and desires