hotels

Why 2018 Will Be Great: Hotel Industry Forecast

The big news in 2017 was the stock market, consumer confidence and the economy in general. Tax reform, wage growth, reduced regulations and the strength of our nation could keep […]

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Hotel CEOs Reveal Strategies for Expedia, Google and Airbnb

What do hospitality executives think of the current hotel distribution landscape, and the emergence of Google Hotels and Airbnb? And would they ever consider walking away entirely from a particular online travel […]

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2018 Revenue Management: Loyalty, Group, Ancillary & Personalization

As technology constantly evolves, so does revenue management (RM). Dan Skodol, VP of Revenue Analytics at Rainmaker, recently gave a presentation on the top trends in revenue management. The trends […]

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Guide for Hoteliers: How To Improve Your Website

This is one question that we get from clients every day, and rightfully so – as that is what we do – improve your website. Sometimes, the simplest changes to […]

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CRM: A Hotelier’s Guide, part 1 — The building blocks

Hotels train staff to ask that question. But should they? We don’t think so. Firstly, posing that question to a returning guest will likely leave them feeling pretty underappreciated. Second, […]

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Why rate management is not revenue strategy

The practice of revenue management encompasses several activities that revenue managers can use to help steer their hotel’s profitability and performance. These responsibilities are vast and varied—they can range from […]

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Important mobile booking stats for hotels in 2018

Over one third of people now use a mobile device to book a hotel room. That’s according to the latest Travel Flash Report by Criteo. The shift to mobile continues […]

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Hotel Groups Increase Flexibility to Guests Use of Loyalty Points

As hotels prepare and refine their loyalty program strategies for 2018 there are apparently three key hospitality trends that the collective industry needs to prioritize. That is according to Barry […]

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What’s the ideal mix of OTA business for your property?

The groundswell of support for “book direct” initiatives is squarely aimed at reducing reliance on online-travel-agency production. Blindly following a course of action to simply reduce OTA transaction mix by […]

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7 Ways SMS Improves The Hotel Guest Experience

The new year marks the beginning of exciting adventures to come for many travelers. Make your hotel the go-to travel destination for all their hospitality needs in 2018 by harnessing […]

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