HiJiffy

By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently

This case study explores the journey of a UK hotel group, Kabannas, as they automate answering incoming queries and boost upselling conversation rates

As well as discussing the challenges hoteliers face with guest communication Shaun will also give us a quick demo of how HiJiffy’s AI works

To improve hotels staff productivity and guest satisfaction, we have added a new set of tools focused on process automation and refinement of AI interaction

Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services

Voice assistants for hotels aim to provide the best possible user experience, allowing guests to ask questions without having to type them

Through our conversation you will hear more about HJiffy, as we dig deeper into the backstory of how the company came about and the reasons for starting it

If you are looking to increase revenue while elevating the guest experience at your hotel, upselling and cross-selling are essential strategies to implement

By applying these tips, you can put an end to long queues at the reception and, above all, ensure your guests arrive and leave your hotel with a smile

How can you make the most of check-out to improve guest satisfaction and hotel reputation? Here are four tips that can make a difference