You should be more focused on providing an exceptional guest experience to everyone that you welcome into your hotel, let’s put it into action!
The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores
It enables hotel staff to communicate how they want to on a familiar platform. They don’t want to pick up a phone, walkie-talkie or pass around paper notes
Automating only certain guest messaging and tasks cut out unnecessary steps while quickly reassuring guests that we are handling it
This goes back to understanding the complexity of a hotel and how everyone from management to the front desk to maintenance will be using this tool
Scott introduces us to GuestEQ, the solution, core differentiators and how frustration with antiquated operational practices led to developing the platform