guest

The list of hotel guest-facing technology is quite long. Are guests satisfied with these new technologies? More importantly, would guests rebook?

The key to delivering your guest what they truly want is to understand them, and to do that your hotel needs to develop an initiative to get to know them

Hoteliers need to understand the facts which drive their operations and the technology available to digitise and deliver a first-class guest experience

Social listening will help you better understand how changes are trending among your consumer base – in a hotelier’s case, that would be future guests

The Hotel industry has been significantly impacted in 2020, but the downturn has provided time to rethink and reset sales and marketing strategies

No segment in hospitality is safe from demand drought. If there is no chance of making profit, wait it out, if there is chance of staying afloat, act on it

Any element of your hotel experience could currently be acting as either a chute or ladder in the mind of a guest, impacting their score of your property.

As consumer demand for unique and exceptional experiences continues to rise, one thing is certain – experiential offerings are here to stay

Results from the six month period show that hotel guest satisfaction took a U-turn. Nearly every major hotel chain saw guest satisfaction numbers decrease

Loyalty programmes were born in recession and expected to expand their reach as we get into the throes of another economic crash