guest

It’s not the end of the world when a guest @mentions you on social media. Like any interaction with a guest, they are customer service opportunities

To set themselves up for success in this new normal, Hotel owners and operators must adapt their strategies to meet evolving industry trends

All of these tips will help any hotel write a lovely welcome letter to hotel guests, so they will have a memorable experience and will want to visit again

Already hotel providers have noticed staycation bookings and enquiries creeping in for later in the year, when things are more likely to be under control

The list of hotel guest-facing technology is quite long. Are guests satisfied with these new technologies? More importantly, would guests rebook?

The key to delivering your guest what they truly want is to understand them, and to do that your hotel needs to develop an initiative to get to know them

Hoteliers need to understand the facts which drive their operations and the technology available to digitise and deliver a first-class guest experience

Social listening will help you better understand how changes are trending among your consumer base – in a hotelier’s case, that would be future guests

The Hotel industry has been significantly impacted in 2020, but the downturn has provided time to rethink and reset sales and marketing strategies

No segment in hospitality is safe from demand drought. If there is no chance of making profit, wait it out, if there is chance of staying afloat, act on it