guest
Why Not Every Hotel Chatbot Will Be Right For You
When choosing the right hotel chatbot, it is important to think about how your operations are structured and the main goal for your chatbot
How Hotel Online Reputation Management Influences Customer Retention
Handling reviews and online reputation manually across hundreds of sites is no doubt a challenging task, but your online reputation has a commercial value
Customer Retention: How to Keep Your Hotel Guests Coming Back
Attracting previous guests should be given the same amount (if not more) attention than acquiring new guests since the cost of doing so is less
How to Use Your Hotel Guest Reviews to Successfully Package Offerings
You should analyse your guest feedback data to delve further into their wants and needs to understand what they pay attention to during their hotel stay
Responding to Hotel Guest Reviews: How to Do It Right!
Responding to hotel guest reviews can be very time-consuming, however, there are a few tips to be as efficient as possible when dealing with this task
Attribute Based Selling for Hotels: 6 Clever Examples
We should stop thinking in terms of product (attribute) rather than people (guest), who instead care about the benefits your attributes provide them
Hotel Impact of Saudi Arabia’s New Personal Data Protection Law
Following global data protection laws, Saudi Arabia approved the Personal Data Protection Law (PDPL). The law will go into effect March 23rd, 2022
Can You Get Bad Reviews Removed from TripAdvisor?
Receiving negative reviews can be bad news for GMs and owners. However, TripAdvisor won’t remove negative reviews simply because they paint a bad picture
9 Significant Tweaks To Improve Hotel Guest Experience
There’s no denying that many hotels these days often leave a lot to be desired when it comes to guest convenience and a seamless, modern experience. NB: This is an […]

Where is Real Innovation in Hotels Happening? Digital Guest Engagement
The hotel industry has a longstanding reputation for slow technological adoption. This can be seen in the adoption of digital guest engagement solutions