guest

Why Not Every Hotel Chatbot Will Be Right For You

When choosing the right hotel chatbot, it is important to think about how your operations are structured and the main goal for your chatbot

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How Hotel Online Reputation Management Influences Customer Retention

Handling reviews and online reputation manually across hundreds of sites is no doubt a challenging task, but your online reputation has a commercial value

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Customer Retention: How to Keep Your Hotel Guests Coming Back

Attracting previous guests should be given the same amount (if not more) attention than acquiring new guests since the cost of doing so is less

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How to Use Your Hotel Guest Reviews to Successfully Package Offerings

You should analyse your guest feedback data to delve further into their wants and needs to understand what they pay attention to during their hotel stay

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Responding to Hotel Guest Reviews: How to Do It Right!

Responding to hotel guest reviews can be very time-consuming, however, there are a few tips to be as efficient as possible when dealing with this task

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Attribute Based Selling for Hotels: 6 Clever Examples

We should stop thinking in terms of product (attribute) rather than people (guest), who instead care about the benefits your attributes provide them

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Hotel Impact of Saudi Arabia’s New Personal Data Protection Law

Following global data protection laws, Saudi Arabia approved the Personal Data Protection Law (PDPL). The law will go into effect March 23rd, 2022

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Can You Get Bad Reviews Removed from TripAdvisor?

Receiving negative reviews can be bad news for GMs and owners. However, TripAdvisor won’t remove negative reviews simply because they paint a bad picture

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9 Significant Tweaks To Improve Hotel Guest Experience

There’s no denying that many hotels these days often leave a lot to be desired when it comes to guest convenience and a seamless, modern experience. NB: This is an […]

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hotel employee and guest engagement with modern hotel automation technology

Where is Real Innovation in Hotels Happening? Digital Guest Engagement

The hotel industry has a longstanding reputation for slow technological adoption. This can be seen in the adoption of digital guest engagement solutions

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