guest

With guests focused on purpose-driven experiences, hoteliers that adapt to more experience-focused offers will succeed in the changing world

It is only once the potential guest identifies their preferences that the calculator will recommend a location and property

The industry has recognized that the monetization of room upgrades, early check-ins, late check-outs provide the highest margin revenue a hotel can collect

Concluding any guest conversation on a good note, whether on property or online, allows you the chance to mend the relationship

A guest’s experience doesn’t begin after checking in with your hotel, but it starts right when they interact with your hospitality business for the first time. NB: This is an article from […]

Personalisation is key. You need to think about ways to personalise communication with guests before and after they arrive at your hotel

Alongside the many metrics intended to measure performance, guest retention is one of the most valuable for hoteliers to monitor

Customer retention strategies in hotels are essential to fostering brand loyalty and turning your current customer base into loyal guests

. Loyalty isn’t created overnight. It’s a relationship that requires first-party data, a multichannel strategy, and personalization

When done right, loyalty programs can be an ideal way to get guests to keep staying at your independent hotel time and time again