guest

A guest’s experience doesn’t begin after checking in with your hotel, but it starts right when they interact with your hospitality business for the first time. NB: This is an article from […]

Personalisation is key. You need to think about ways to personalise communication with guests before and after they arrive at your hotel

Alongside the many metrics intended to measure performance, guest retention is one of the most valuable for hoteliers to monitor

Customer retention strategies in hotels are essential to fostering brand loyalty and turning your current customer base into loyal guests

. Loyalty isn’t created overnight. It’s a relationship that requires first-party data, a multichannel strategy, and personalization

When done right, loyalty programs can be an ideal way to get guests to keep staying at your independent hotel time and time again

The exchange of goods and services is a critical cog in the wheel of how our world works. NB: This is an article from Laasie As we skim through the […]

When guests research your hotel, they will look for several critical characteristics of your online reviews. You must be aware of these aspects

The pre-stay guest journey is available for incremental revenue opportunities. Catering to guests’ needs before they arrive enhances the experience

Put another way, surprising guests with something unexpected is no longer a nice-to-have, it’s the #1 focus of any hotel marketing strategies