guest

Providing memorable guest experience doesn’t have to be complicated. It comes down to friendly faces, good communication, and knowing your guest needs

With a more strategic approach to data collection and email marketing, you can enjoy a higher ROI of both time and money

Now, it’s time for hoteliers to start planning what they can do to ensure the best hotel guest experience possible is center of everything they do

Through market segmentation, hoteliers can group travelers based on their reason for travel and hotel preferences, as well as when and where guests book

Responding to guest reviews can differentiate one hotel from another. Being responsive to guest feedback comes with many benefits. Here are some examples:

You have the power to drive personalization in hotels with upsells. That personalization is key to deepening relationships with your guests

Benefits of digital hospitality cannot be ignored anymore as more and more hotel leaders are adapting and actively using them to better guest experiences

The importance of online reviews stems from a very simple idea: people trust the words of others more than the company itself; the data confirms this

Guest experience is a hospitality business’s main indicator of quality service. To remain relevant, it can’t be anything else than excellent

Guest Stay Optimization (GSO). The entire guest journey isn’t just about their booking or even about their actual stay; there are many touchpoints