guest experience

Understanding this silent evolution in guest psychology is a critical differentiator between hotels that merely satisfy and those that genuinely delight

We review the key areas and benefits of automation in the hotel industry and provide real examples of how hotels are solving common challenges

When done well, cross‑selling creates value for everyone: smoother, more personalized experience for the guest and stronger hotel performance

in pursuit of delivering exceptional on-site service, the pre-arrival experience is often overlooked, but it is well worth upgrading – here is how

We explore common communication mistakes hotels make, and how to transform them into opportunities that drive guest satisfaction

Here is the truth most hotels avoid – if you don’t build your strategy around a clearly defined guest segment, you’ll end up chasing anyone and everyone

By approaching communication strategically, hotels can create moments that matter and strengthen their ROX. Here are four key ways:

From post-stay surveys to online reviews, the voice of your guest has never been more accessible. But are you using it to drive your revenue strategy?

Here are 3 powerful ways that adopting revenue management is one of the best things you can do for your guest experience

The hospitality industry used to be about a relaxing stay. Now, some of the big brands seem intent on turning every guest touchpoint into a cash register