guest experience

A CDP is the missing piece in a hotel tech stack, bringing together scattered guest data to create unified profiles allowing hyper-personalized experiences

While both guest retention and acquisition are essential for a hotel’s success, they serve different purposes and have distinct impacts on your business

Hotels that successfully implement personalization can significantly enhance the satisfaction and loyalty of guests

“Who Are We” interview with Daan de Bruijn, co-founder of Bookboost, discussing their solution, geographical focus, typical client profile and backstory

Having recent and frequent positive reviews can boost your visibility on Google, making it easier for people to find you when searching for a place to stay

Not only is managing your reputation about presenting your hotel in the best light, but also ensuring you remain receptive to customer feedback

This proactive approach to understanding guest perceptions supports hotels in tailoring their services to meet guest expectations.

Also known as attribute-based pricing, this shift allows guests to customize their stay by selecting only the necessary services, enhancing their experience

Customer experience in a hotel is like weaving a story from the moment a guest first discovers you online to long after they’ve checked out

Northern Europe hotels are committed to providing exceptional guest experiences that extend far beyond simply offering a comfortable place to stay