data

Is Your Hotel Intelligent: How Deeper Guest Understanding Drives Revenue

Work smarter, not harder. It’s an age-old sentiment that has inspired countless professional and personal agendas over the years. NB: This is an article by Terri Miller, CEO & Co-Founder […]

Read more

Choose the Right Attribution Model in Google Analytics

Attribution seems like the deep end of the pool in which no digital marketers want to swim. Mostly because it’s hard to know where to start, and we’ve built our […]

Read more

Measuring Loyalty: Tracking Passengers Who Fly With Competing Airlines

What would your frequent flyer program do if the most valuable frequent flyer started flying with a direct competitor? Would the program know? What loyalty tracking mechanism provides you with […]

Read more

How CRM Has Evolved The Digital Landscape

The landscape of how we manage our data has changed. People are more aware of how important data is when it comes to making decisions about pricing, marketing campaigns, investment […]

Read more

Taking a Hammer to Revenue Management Pain Points

Hotel revenue strategy is constantly changing. Are you changing with it? NB: This is an article from Rainmaker Looking back on the last 20 years, the hospitality industry has come […]

Read more

Hotels Are Wasting Valuable Data Without Even Knowing It

The world is on a mission to go green and the hotel industry is joining the movement, starting with removing plastic straws from their properties, major hotel chains including Hilton, […]

Read more

Revenue Managers – How We Get It Wrong…

11 Uncomfortable Truths About Hotel Revenue Management

Hotel revenue management (RM) is not new and has been around for 30+ years, yet only 3% of hotels globally use revenue management technology today. NB: This is an article […]

Read more

Data is All Around: How to Harness it for Hotel Success

From check-in to check-out and beyond, every action and interaction in a hotel generates data. But don’t let that daunt you. With the right systems in place, the right data […]

Read more

Measuring Metrics That Matter Most at Your Hotel

Numbers are very rational. Assuming that the source of the data is accurate, numbers reflect objective truths. But once analysis begins, conclusions can vary. Without a common framework for analyzing […]

Read more

From Revenue Manager to Hotel Data Scientist

We are living in the data-driven era where most innovation in business, medicine, education, and government will come from the application of mathematical models and algorithms to large volumes of […]

Read more