Conventional wisdom has been that planning travel is still too personal and confusing for artificial intelligence to replace the travel shopping experience
Digital technology should not equal a less personalized approach or a lesser guest experience. On the contrary, it is there to take it to the next level
We have answered three fundamental questions about hospitality chatbots which will help you understand the benefits of implementing this tool
Collect all interactions into one profile to better understand who your guests are and create smart guest lists for effective communication.
Chatbots can’t handle all issues that guests have, but they can take care of many and no platform has made it easier to get started than Facebook Messenger
It seems that industry professionals have embraced the change hotel chatbots bring to the table and are eagerly anticipating to see the evolution of AI and how it will reshape hospitality and travel.
Chatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Not the least of these is the hospitality […]
There’s a lot of debate about the best way to handle the huge influx of guest messages happening through private message and live chat platforms. Should we be using more […]
Messaging platforms are fast becoming the new way for businesses to interact with customers. When communicating with brands, 54% of US social media users say they prefer messaging platforms to […]