Is the PMS truly the “heart” of the tech stack? Or is it the CRS/RMS; we know those companies would claim that each is the true “heart” of any property

With fewer restrictions being placed on travelers as they circle the globe, international travel is back and better than ever

Corporate clients may be looking to treat employees to a holiday event as a way to rebuild that face-to-face connection

To put it simply, a sales cycle in a hotel is not just about turning a lead into a guest, but also repeating the success by acquiring repeat reservations

The shift in technology and market demand offers hotels an opportunity to reimagine their revenue strategies and offer a hyper-personalized guest journey

The message is clear that not only do hoteliers need to respond to negative reviews, but also that doing so in the right way is crucial

Does your property or group of hotels have amazing value to offer, but online visitors keep abandoning your hotel website before booking

Offering targeted and personalized offers to your customers (before and during their stay) improves customer experience and increases TRevPAR

Lead time is a formula used to calculate the time between a guest confirming a reservation at your hotel, and their arrival date

The benefit of more technology investment within the hotel sector is that it will make the lives of all involved easier – staff and customers