technology

As the final stage of the direct bookings process, it’s of key importance that your website and booking engine are at the heart of the customer experience

7 key findings, let us call them ‘Commercial Mistakes’ the property was making, were identified to answer why the hotel’s revenue struggled to improve

Digital technology should not equal a less personalized approach or a lesser guest experience. On the contrary, it is there to take it to the next level

As each hotel stakeholder has their own segmented part of the booking funnel, each seeks out vendors that drive the specific metrics they care about

As you plan for reopening, you want the entire booking process to run smoothly for your guests as they embark on their next getaway bookings

Machine learning technology is critical to upselling because it takes the guesswork out of what to offer when to offer it, and how to price it

Competitive outdoor accommodation business of tomorrow will require a revenue management system that fully understands their operations to optimize revenue

As you tailor your marketing based on segment, demand forecasts, and behavior, you’ll gain momentum that drives your revenue management strategy forward

Modern hotels use tools or staff to make guests feel special. Modern hospitality means no BS, no time wasting, and guest-facing services delivered smoothly

To succeed, companies should have an automation environment with reliable historian data. Then, they need to adapt their big data to a form amenable to AI